Unexpected Churn: The Loyalty Team’s Achilles Heel

Unexpected Churn: The Loyalty Team’s Achilles Heel

Blog Article

Sampson had his hair.
Achilles had his heel.
Loyalty leaders?
They have unexpected churn.

And unlike legends, churn doesn’t wait for a prophecy.

It shows up quietly —
in ticket volume spikes, subtle sentiment shifts, or that one product feature no one’s talking about anymore.

We help loyalty teams catch the signal before it becomes a story.
Real-time alerts. Root cause. Ready-to-launch segments.